Product Safety and Recall Policy

At Vintage Kiste Berlin, product safety is important. This Policy explains safety information for lighting products, installation, use, recalls, and product safety communications.

1. General Product Safety

Customers should read and follow all product instructions, warnings, installation guides, care instructions, and safety information provided with the product.

Lighting should be used only for its intended household purpose unless the product page states otherwise. Do not exceed stated electrical ratings, bulb wattage limits, or weight limits. Do not modify, cut, drill, overload, or misuse lighting products.

2. Electrical Safety and Installation

Some products may require installation. Customers are responsible for following installation instructions carefully.

Improper installation may cause electric shock, fire, instability, product damage, personal injury, or property damage.

For hardwired, ceiling, wall-mounted, or heavy lighting products, we recommend installation by a qualified electrician or professional where appropriate. Disconnect power before installation. Use the correct voltage, bulb type, wattage, and dimmer compatibility as stated in the product instructions.

3. Mounting and Anchoring

Certain lighting, including ceiling lights, pendant lights, chandeliers, wall lights, and mirror lights, may present a fall or mounting risk if not properly secured.

If mounting hardware is included, it should be installed according to the instructions. Ensure that the ceiling or wall can support the weight of the product. Keep children away from unsecured lighting. Do not allow children to climb, hang, or play on lighting products. Do not exceed stated weight limits.

4. Children and Household Safety

Customers should keep small parts, hardware, packaging materials, plastic bags, and tools away from children and pets. Packaging materials should be disposed of safely after installation.

Bulbs and fixtures may become hot during use. Keep them away from children, pets, and flammable materials. Do not use bulbs exceeding the recommended wattage.

5. Product Care

Follow all care instructions provided with the product. Avoid exposure to excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions.

6. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

7. Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product, disconnect it from power where safe to do so, and contact us immediately at info@vintage-kisteberlin.com or +49 172 8180454.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

8. EU Product Safety Information

For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about EU product safety information for a product, contact us at info@vintage-kisteberlin.com.